Cancellation and Refund Policy

Cancellation and Refund Policy

1. Service Nature

WebscrapingHQ operates on a credit-based system, allowing customers to purchase credit bundles for our services. Each credit pack offers a range of services, with discounts applied depending on the size of the bundle. Please note that our service model may evolve in the future to include subscription-based options.

2. Trial Period

To ensure customer satisfaction and allow for trial of our services, we provide all customers with a certain amount of free credits each month. The number of free credits is subject to change, but they offer a risk-free way to test our services.

3. Cancellation Policy

Once a credit pack is purchased, it cannot be refunded unless the credits remain unused. This policy is due to the discounts applied to different credit bundles at the time of purchase.

4. Refund Eligibility

Refunds are only eligible for credit packs that remain entirely unused. If you’ve used any portion of a credit pack, it becomes ineligible for a refund.

5. Processing Time

Refund requests are processed within 5 business days. However, please allow an additional 5-7 business days for your bank to process the refund.

6. Method of Refund

Refunds are issued using the original payment method. We strive to make the refund process as seamless as possible.

7. No Additional Fees

We pride ourselves on transparency. There are no hidden fees or additional charges for cancellation.

8. User Actions for Refunds

To initiate a refund, please email us at harsh@webscrapinghq.com. Include your account details and the specific credit pack for which you are seeking a refund.

9. Contact Information

For any queries regarding cancellations or refunds, please contact us at harsh@webscrapinghq.com. We are here to assist you.

10. Special Conditions

WebscrapingHQ supports educational endeavors and may offer additional discounts for students and educational organizations. Please contact us at harsh@webscrapinghq.com for more information.